My husband has over the years, accumulated so many points staying in so many hotels, that he has become a Platinum Ambassador of the Intercontinental Hotel Group. Several years ago we discovered the Intercontinental Hotel on Atlantic Avenue in Boston and the excellent staff has made us feel at home since we started staying with them.
This afternoon when we pulled in front of the hotel, the doorman came right over, took our luggage and put them onto the cart. We were personally greeted by Marc and Inilta who checked us into our room and being a Platinum Ambassador we were automatically upgraded to a suite. Inilta and Marc took the time to speak with us and we shared quite a few laughs. They both are so warm and friendly; we have come to know many of the staff on a first name basis which makes our stay feel even more like home. They even asked about Jack because the last time we were here with him, he made quite the impressions with his very good manners and quiet demeanor.
What makes our hotel feel like our second home are the people who work here. They go over and beyond their job description to make us feel comfortable and welcome. Whenever I walk through the lobby or down the hall, I am greeted by hello or good morning or good afternoon and more often then not it is followed by a Mrs Nichols. I love our hotel and I always look forward to our stays here.